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Product Replacement

Replacement and refusal of goods

Replacement or refusal of goods is possible no later than 12:00 pm on the day of ordering for orders placed before 12:00 pm. For orders placed after 12:00 pm replacement or refusal is possible till 12:00 pm on the next day.

In case of a replacement or a refusal in the moment of delivery, the transport cost should be paid to the courier by the customer. Replacement and refusal of product can be made only if the package is whole and the goods are not damaged. If the product is paid for in advance the amount will be refunded to the customer.


If the products you ordered are damaged, please do not accept them from the courier! In this case you have the right to refuse the delivery! Please make your claim to the courier before making the payment. The payment will be considered as acceptance of the delivery without claims.

The goods that TeaTeam-Bulgaria offers are described in details and shown on photos. If the goods you receive are not the ones that you ordered , you have the right to refuse the delivery and we will replace it at our expense. If it is proved that the goods were sent back with no reason then the rules of refusal are in force.